Privacy policy

This Privacy Policy describes how Greenaider collects, uses and shares your personal data when you use our website (www.greenaider.com). It also provides information on your rights regarding this data.

We collect additional data when you use our carbon reduction platform via the web app (www.app.greenaider.com). For the purposes of clarity, we ask users of our platform to agree to this application privacy policy separately when creating a Greenaider account.

Click on any of these headings to jump to the respective section:

  • Who we are
  • The information we collect about you
  • Our data collection methods
  • How we use your personal data
  • Children
  • Who we share your data with
  • International transfers
  • How long we keep your data
  • How we will notify you of changes to this policy
  • Third party links
  • Your rights
  • Contact us

Who we are

This website is operated by Greenaider LLC (otherwise known as Greenaider). We are a company registered in Washington with company number 604933524. 

The information we collect about you

We collect, use, store and transfer different kinds of personal data about you. We have set out further details below:

Personal data provided to us, and generated by us when you enquire about or sign your organization up for Greenaider:

  • Your name, role and contact details including email address, phone number and company name, as captured by our website contact form and following discussions with you
  • Communications with you in that capacity
  • Your signature when you sign a contract with us

Technical data we collect:

This includes your IP address, information about your browser, your time zone, location setting and your language preferences. Please see our Terms of Service for further details about the technical data we collect.

 

Usage data we collect:

We automatically collect information about how and when you have accessed our website by using our servers and other technologies. Please see our Terms of Service for further information.

We do not collect any special category personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Personal data provided to us, and generated by us when you apply for employment:

  • Your name, address and other contact details
  • Your career history, normally contained in a resume
  • Employment references, interview notes and correspondence relating to your application

Recorded calls when you enquire about or sign your organization up for Greenaider:

  • Which calls are recorded: with your consent, we sometimes record sales demo calls and customer calls with our primary business contacts
  • Why do we record these calls: we’re constantly aiming to deepen our understanding of our customers and their needs. By recording feedback provided in discussion with our team, we can better review and analyze insights to improve the quality of our product and services
  • Who do we share recordings with: recordings will be reviewed by our Product team internally and we’ll never share material with external parties without permission. Copies of recordings can be shared with you on request

Our data collection methods

  • Information you give us: through website contact forms
  • Automatic collection: we automatically collect technical and usage data. We collect this personal data by using cookies and server logs and other similar technologies.
  • Data from third parties: we may also receive personal data about you from third party analytics providers (such as Google) who collect technical and usage data in accordance with our cookie policy.
  • Combining data sources: we may combine personal data we collect about you from different sources. For example, if you fill out an enquiry form and are a registered user of our platform, we may combine the data we have about you in order to resolve your query.

How we use your personal data

We will only use your personal data where the law allows it. We have set out below a description of all the ways we plan to use your personal data, and which legal bases we rely on. We have also identified our legitimate interests for using your personal data where appropriate.

 

We may process your personal data for more than one legal basis depending on the specific purpose for which we are using your data. Please contact us if you require details about the specific legal basis we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose

Activity

Type of data

To support our business engagement with Greenaider customers and prospective customers

Name and email address, information you submit when you contact us

(a) Necessary for our legitimate interests (responding to queries/feedback, performing our contract with your employer/organization)

(b) Performance of a contract with your employer/organization

To manage our relationship with users which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Sending you service updates / information about the tool

 

Name and email address, information you submit when you contact us, Usage and Technical Information

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to perform our contract with your organization/employer, providing information about the website/tool and making the website/tool available to end users)

To administer and protect our business, our website and the application (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data

The types of personal data mentioned in section The Information We Collect

 

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud, any business reorganization or restructuring and to perform our contract with your organization/employer)

(b) Necessary to comply with a legal obligation

(c) Performance of a contract with you

To display relevant advertisements to you

Technical data

Your consent. You will be asked if you want to opt-in to advertising cookies when you access our site and the tool. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

To create and use data analytics to improve our website, products/services, marketing, customer relationships and experiences

Technical and usage data

Your consent. Information is collected through the use of cookies. You will be asked if you want to opt-in to these when you access our site and the tool. 

To send you direct marketing with suggestions and recommendations about products or services that may be of interest to you

Name, contact details and any other data you provide in a sign up form.

Your consent. You can opt-out at any time by following the opt-out links on our marketing messages or by contacting us directly.

To respond to your query / feedback

Name, contact details and any other data you provide in a feedback form and data we have combined from different sources.

(a) Necessary for our legitimate interests (responding to queries/feedback, performing our contract with your employer/organization)

(b) Performance of a contract with you

For our recruitment purposes

Name, contact details, career history and any other information you provide us when you apply for a job with us.

Employment references and any other personal information we may generate about you during the recruitment process

(a) Necessary for our legitimate interests (in recruiting suitable individuals to support our business)

(b) Necessary to comply with a legal obligation relating to employment

To support investment and shareholder activities and communications

Name, contact details and any other data you or your organization may have provided.

For individual investors, details of your investment

 

(a) Necessary for our legitimate interests (responding to queries/feedback, performing our contract with you or the organization you represent)

(b) Performance of a contract with you or the organization you represent

(c) Necessary to comply with a legal obligation

 

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for a reason compatible with the original purpose. If we decide to use your personal data for another purpose, we will update this Privacy Policy and our users. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you by updating this Privacy Policy and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

We may create and share anonymous insights with third parties.

We won’t ever sell your personal data to third parties. We may share insights containing anonymized / aggregated data with selected third parties. Anonymized / aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. We’ll do this only where it fits in with our mission – for example, to assist a county/local authority to evaluate where to route a new cycle lane or bus route, to help a commercial organization to develop a new low carbon product or, where you have signed up as part of our service, to help a business (including your employer / organization) to understand the carbon footprint of the business and how it could be more climate-friendly in its policies / activities.

Children under 13

  • Our website and tool are not intended for – and we don’t direct them at – anyone under 13
  • We don’t knowingly collect data from anyone under 13
  • If you think we’ve collected data from a child of under 13, please let us know at hello@greenaider.com

Who we share your data with

We may share your data with the following third-party service providers for the purposes set out in the section How We Use Your Personal Data:

  • Customer service provider(s)
  • Marketing e-mail provider(s)
  • Hosting services providers

We may also share data with law enforcement agencies, public authorities or government bodies as required by law.

We will also disclose your personal data to prospective sellers or buyers and new owners:

  • If we sell or buy any business or assets, in which case we will disclose your data to the prospective seller or buyer of such business or assets. New owners may use your personal data in the same way as set out in this Privacy Policy.
  • If we buy, sell, are acquired by, merge or partner with other businesses, or sell some or all of our assets. New owners may use your personal data in the same way as set out in this Privacy Policy.

‍International transfers

Some of our third-party service providers are based outside the United States and North America so their processing of your personal data will involve a transfer of data outside the United States and North America.

Where we transfer your personal data in the above situation, we will ensure that appropriate safeguards are put in place to ensure that the transfer of your personal data complies with the current applicable data protection legislation.

How long we keep your data

We retain data for as long as necessary:

  • to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements; and
  • if relevant, to compile a case / defense if needed for disputes/legal action.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

We may retain anonymized / aggregated data which we can use indefinitely.

If you have any specific questions about how long we are retaining data please contact us at hello@greenaider.com.

 

How we will notify you of changes to this policy

We may update/change this Privacy Policy every so often. When we do, we will revise the Date of Last Amendment.

We recommend you check this Privacy Policy every time you visit our website. We may publicize on our website that our Privacy Policy has changed (e.g., a statement on our home page or by using a push notification). We will also notify changes to you by email (provided we have your email address).

Upon receipt of the updated policy, if you no longer want us to process your data, please contact us at hello@greenaider.com and request that we delete your data. We will delete your data in accordance with the section How Long We Keep Your Data.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third party links

Our website and the application may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website or the application, we encourage you to read the privacy policy of every website you visit.

Your rights

Under certain circumstances, you may have the following rights under data protection laws in relation to your personal data:

  • The right to request access to, correction or deletion/erasure of your personal data.
  • The right to request the transfer of your personal data to you or a third party.
  • Where we are relying on a legitimate interest, you may object to the processing of your personal data and there is something about your particular situation which makes you want to object.
  • You also have the right to object to us processing your personal data for direct marketing purposes.
  • The right to request restriction of processing of your personal data.
  • Where we are relying on consent to process your personal data, you have the right to withdraw consent at any time.

Please contact us at hello@greenaider.com to exercise any of your rights.

What are your California Privacy Rights?

If you are a California resident and the processing of personal information about you is subject to the California Consumer Privacy Act (the “CCPA”), you have certain rights with respect to that information and we are committed to compliance. Under the CCPA, you may have the right to make certain requests:

  • Right to Know. You have the right to request that we disclose to you the personal information that we have collected about you. You also have the right to request additional information about our collection, use, disclosure, or sale of such personal information. Please note that we have provided much of this information in this Privacy Policy.
  • Right to Request Deletion. The CCPA also provides Californian residents the right to request that we delete personal information under certain circumstances, subject to a number of exceptions. These exceptions to deletion include when information is: (1) needed to complete the transaction for which it was collected or to provide goods or services requested by the consumer; (2) used in the context of the business relationship with the consumer; (3) required to perform a contract; (4) used to detect security incidents and protect against malicious, fraudulent, or illegal activity; (5) needed to engage in scientific, historical, or statistical research in the public interest; (6) used solely for internal uses that are reasonably aligned with the expectations of the consumer; or (7) required to comply with a legal obligation or applicable laws.
  • Right to Opt Out. Greenaider does not sell your data for advertising or any other purposes and has not done so in the past 12 months. This being so, we do not offer an opt-out to the sale of personal data.
  • Right Not to Sell. Note that, although Greenaider does not sell and has not sold personal information, we have disclosed personal information for business purposes as described in the How we use your personal data section of this Privacy Policy. The CCPA defines “business purposes” broadly; and because we use service providers for a number of business purposes that require access to our systems that hold personal information (such as supplying cloud data storage, maintaining the security of our systems, and providing customer support), in the past 12 months we have disclosed for business purposes data from each of the categories of personal information that we maintain.

California residents may make a request related to the right to know, a request to delete, or a request for further information about our compliance with the CCPA by emailing hello@greenaider.com. To provide or delete specific pieces of personal information, we will need to verify your identity to the degree of certainty required by law. We will verify your request by requiring you to provide information necessary to verify your account. Further, you may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights under the CCPA. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized it to act on your behalf, and we may need you to verify your identity directly with us. Finally, because Greenaider acts as a services provider to other businesses (such as your employer when you use the Platform), Greenaider may refer your request to the relevant business and/or provide you with the information you need to contact the business directly.

Contact us

If you have any questions about this Privacy Policy or our privacy practices, including any requests to exercise your legal rights, please contact us through our Customer Support Team at hello@greenaider.com or write to us at:

Greenaider LLC

16415 35th Pl W, Lynnwood, WA 98037

+1 (425) 470 3545

 

Date of Last Amendment

November 2022